House Rules

1. All children who can walk unaided are required to purchase a ticket to play in the role play village. A stamp upon entry will be given to each child.

2. All children in attendance are to be supervised by an adult or carer (one adult per child in the play area) and they are to stay within our premises.
3. We advise that parents and carers supervise their children particularly children under 3 years old, whilst Cutie Patootie has a large number of props, some toys may be small and need additional supervision. There are inherent risks that are always associated with children playing and having fun, these include children being exposed to moderate physical activity, tripping and bumping into fixed items.  Parental supervision is required at all times.

4. Our role-play pods are purpose-built so accompanying parents and carers are urged to be aware of lower doorways – mind your heads as you enter and exit a pod.

5. We aim to promote a calm and enjoyable environment – we want everyone (including grownups) to have a great time. No fighting, bullying or offensive language will be tolerated.  Any offenders will be asked to leave immediately without a refund.

6. No food or drink is allowed in the role-play village area.

7. Customers who are unwell, or who have been unwell, should not visit the village for 48 hours. This is for the well-being of everyone who is there to enjoy themselves. Notably sick children and accompanying parents and carers will be asked to leave without a refund.

7. Tickets are non-refundable. However, should you wish to change a booked session, you can do so via email 24 hours before your session is due to begin. Bookings@cutiepatootiekids.co.za

9. Upon leaving, please ensure all play items are left behind. We understand that items may mistakenly land up in bags by the hands of little ones, if so, please kindly return asap.

10. Due to circumstances beyond our control, we reserve the right to cancel a session and a refund will be issued.

11. Our most important rule is to have FUN!